Mandatory Requirement - Minimum 1+ Year (for L1) of experience in IT support function. Positive communication skills, willing to work in shift and teamwork with global customers / service providers. Ability to resolve issues within the SLA and work on the daily tickets and requests. Bachelor’s degree in Information Technology or Computer Science/ Diploma engineering or relevant experience
Ticket Processing / Support, Email Processing / Support, Handling centralize mail box
Coordinated with Internal team, Query Group assignment
VPN L1 support (Access Management)
Video Conferencing Support, Desktop / software Application L1 Support
Local system related issues like Outlook, PDF, and Internet etc.
Browser level troubleshooting
Access management (Partial), Application related Information
Wintel L1 Support (Domain ID Creation, Access Management etc)
DBA L1 Support (Password Reset and ID Creation)
Unix L1 Support (Password Reset)
Network L1 Support Basic & Mac Binding
Web Application Support, Basic Overview of Mailbox, Shared Drive, Application access granting & revoking, Basics of Excel, awareness of active directory
Access Management

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Desk Engineer Mumbai City (India)
🏢 work Grid Solutions
📍 India