Key Roles & Responsibilities
Manage customer relationships and ensure timely resolution of queries and complaints.
Handle customer communications via phone, email, and other channels.
Maintain and update customer records in the CRM system.
Coordinate with the Sales, Production, Dispatch, and Accounts teams for smooth order processing.
Track customer orders, deliveries, and payment status.
Prepare CRM reports, MIS, and customer feedback reports.
Ensure high levels of customer satisfaction and timely follow-ups.
Support customer retention initiatives and build long-term client relationships.

Required Qualifications
Bachelor's degree in any discipline.
2–5 years of experience in CRM, customer service, or client coordination (experience in the pharmaceutical or nutraceutical industry is preferred).




Solid communication, interpersonal, and problem-solving skills.
Proficiency in Microsoft Excel, MS Office, and CRM software.
Ability to multitask and work effectively in a fast-paced environment.

What We Offer
Competitive salary package
Career growth opportunities
Professional and team-oriented work environment
Learning and development opportunities
Employee-friendly workplace culture

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Health insurance
Paid sick time
Provident Fund

Experience:
CRM software: 1 year (Preferred)

Work Location: In person

📌 Crm Executive Shalimar Bagh (India)
🏢 Medglobe Therapeutics
📍 India