Job Summary

We are seeking a energetic and customer-oriented Junior Sales cum CRM Executive to support the sales team by managing customer interactions, maintaining the CRM database, and ensuring timely follow-ups to drive sales conversions and customer retention.

Key Responsibilities

Sales
Handle customer inquiries received through calls, WhatsApp, social media, website, and walk-ins.
Conduct outbound calls and follow-ups to generate and convert sales leads.
Promote products, offers, and recent collections to prospective and existing customers.
Assist in achieving monthly sales targets through consistent customer engagement.
To promote gold saving plan and help in conducting marketing activities in societies in Delhi NCR.

Customer Relationship Management (CRM)
Maintain accurate customer records and update the CRM system regularly.
Build and nurture long-term customer relationships through timely follow-ups.




Reconnect with inactive customers and encourage repeat purchases.
Schedule follow-ups for birthdays, anniversaries, festive campaigns, and promotional activities.

Customer Communication
Respond promptly to customer queries via phone, WhatsApp, email, and social media.
Share product information, pricing, order updates, and promotional offers.
Ensure a skilled and seamless customer experience throughout the sales journey. .

Qualifications
Graduate in any discipline.
0–2 years of experience in Sales, CRM, Customer Service, or Retail (Jewellery industry preferred).
Freshers with excellent communication skills are encouraged to apply.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Crm Executive Delhi (India)
🏢 R K Jewellars
📍 India