Job Title: Coordinator

Key Responsibilities
Coordinate with assigned customers to ensure timely communication, order processing, and issue resolution.
Liaise with the production floor to monitor production schedules and ensure on-time order fulfillment.
Maintain accurate order records, customer information, and sales documentation.
Prepare and update sales reports, order status reports, and MIS reports.
Coordinate shipment planning, dispatch activities, and delivery schedules.
Track customer orders from receipt through production, dispatch, and final delivery.
Communicate effectively with internal departments, including Production, Logistics, and Accounts, to ensure smooth order execution.
Respond to customer inquiries regarding orders, deliveries, and related documentation.
Maintain proper filing and documentation of sales orders, invoices, and shipment records.
Use Microsoft Excel for data entry, report preparation, and analysis, including basic formulas such as SUM, IF, VLOOKUP/XLOOKUP, COUNTIF, and Pivot Tables.





Required Skills & Qualifications
Bachelor's degree in any discipline.
1–3 years of experience in Sales Coordination, Customer Support, Order Management, or a related role.
Valuable verbal and written communication skills in English.
Solid customer coordination and interpersonal skills.
Proficiency in Microsoft Excel, including basic formulas and report preparation.
Good organizational, time management, and multitasking abilities.
Robust attention to detail and accuracy in maintaining records and reports.
Ability to work collaboratively with cross-functional teams in a fast-paced workplace.
If this role is for a manufacturing company, this JD is well aligned with customer coordination, production coordination, dispatch, and sales support responsibilities.

Perks:
Food provided
Leave encashment
Provident Fund

Work Location: In person

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