Onsite Customer Engagement
Act as our representative at various customer locations in Mumbai.
Support day-to-day workflow queries and ensure smooth usage of the application.

Training & Onboarding
Train new users at customer sites on product features and workflows.
Re-train existing users when they change roles or current team members are added.
Conduct structured onboarding sessions to ensure all users follow standardised processes.

Improve Product Adoption & Stickiness
Monitor user activity and help customers use the platform effectively.
Identify gaps in understanding and provide timely guidance.
Share product feedback and customer insights with the internal team.

Multi Customer Support
Handle multiple customer accounts (not just one organization).
Maintain a training calendar and visit schedule for different customers across Mumbai.
Maintain training records, customer usage reports, and issue logs.
Escalate complex issues to the internal support or product team.

Requirements
Willing to work as a customer facing consultant in an onsite role




Comfortable supporting customers with day-to-day artwork and workflow activities
Available for a 6‑month consulting engagement, with the possibility of extension with a one month notice period
Available to work Monday to Friday and open to working on weekends when required
Able to commit to 9 hours per day as part of the standard engagement
Willing to use their own laptop under a Bring Your Own Device (BYOD) arrangement
Has 0–3 years of experience, suitable for freshers or early career professionals
Comfortable with a monthly invoicing model
Willing to travel across multiple customers locations within Mumbai

Advantages
Opportunity to work closely with leading brands and customer teams
Hands‑on exposure to artwork management, packaging workflows, and digital transformation initiatives
Adaptable consultant engagement with real-world customer interaction
Reimbursement of travel, local conveyance, and food expenses as per company policy
Eligibility for an approved weekend allowance when weekend work is required

📌 Artwork Coordinator Chennai (India)
🏢 Karomi
📍 India