: Junior Executive - Customer Care
Roles and Responsibilities
Manage
Inbound /Outbound calls
Managing a team of representatives offering customer support
Resolving customer complaints brought to your attention
Over-seeing the customer service process
Monitoring the work of individual representatives and of the team
Possessing excellent product knowledge to enhance customer support
Maintaining a pleasant working workplace for your team
Planning the training and standardization of service
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide qualified customer support â
Qualification
Qualifications - Any degree
Requirements
Skills for Success
Excellent
Communication
Should be fluent in English, Hindi and Bengali.
Good in Handling customer queries
Benefits
Perks and Perks â
Performance based variable pay
Employee friendly environment
Monthly employee engagement
Annual vacation
📌 Customer Care Executive Hindi/bengali Ahmedabad (India)
🏢 Durafit
📍 India