A

Job Specification

1

Company Name

:

Muthoot Fincorp Limited

2

Position / Designation

:

Customer Service – Operations Executive/Sr executive

3

Grade

:

4

Department

:

Secured & Unsecured Lending Business

5

Sub Department (if any)

:

6

Employment Type

:

Full time

7

Reporting to –

Designation & Grade

:

Head Customer service / Assistant Manager

8

No. of Reportees,

Designation & Grade

:

NA

9

Main Tasks

:
Take complete ownership and accountability of all operations related metrics like TATs, Customer Satisfaction scores etc.
Suggest ways to improve customer experience based on feedback from merchants.
Risk management and policy implementation for various day to day processes
Capability to quickly build/edit processes to manage recent initiatives with existing bandwidth for growth experiments.
Service requests and complaints from all modes




Co-ordinating with pan India branches for various process.
Valuable and relevant knowledge on mortgage business

10

Special Requirements (If any)

:
Problem-solving
Analytical thinking
Research acumen
Judgment and Decision Making
Exceptional communication skills.
Proven ability toward constructive networking
Team player and multi-tasker with exceptional organizational skills
Sales and Marketing know-how
Must have experience in Secured lending / unsecured lending business

11

Compensation Band

:

As per policy

12

Stake Holders

:

Should be able to manage multiple stakeholders and collaborate with business heads in SULB

13

Job Location / State

:

Chennai

Entitlements

:

As per policy

Educational Qualification / Technical Certification

:

Any UG/PG or MBA

📌 Customer Service – Central Operation Chennai (India)
🏢 Muthoot Fincorp
📍 India