Responsibilities & Key Deliverables

The objective of Support Engineer is providing remote diagnostic assistance and technical support for vehicles through connected vehicle platforms, telematics systems, diagnostic tools, and dealer support channels.
Technical Helpdesk Support - Monitor and analyze vehicle health data received through telematics and remote diagnostic platforms, perform remote fault diagnosis of IC engine vehciles & Electric vehicles therby improve vehicle uptime through proactive technical intervention
Data Analysis & Reporting - Analyze recurring field issues and identify trends / failure patterns and report diagnostic findings
Knowledge Management - Develop and maintain troubleshooting guides in support reporsitory by working closely with technical team
Helpdesk Ticket Management - Track and manage support tickets from initiation to closure, maintain records of diagnosis and corrective actions, prioritize cases based on vehicle downtime, customer impact and severity

Preferred Industries

Automobile

Education Qualification





BE/B.Tech in Automobile Engineering/Mechanical Engineering/ Electrical & Electronics engineering/Mechatronics

General Experience

Around 2 to 4 years experience in technical support in Automotive industry

Primary Skills
Experience in automotive troubleshooting
Exposure to latest technologies in automobiles including connected vehicle technologies, OTA etc.
Valuable analytical skills
Knowledge in automotive electricals and electronics

Secondary Skills
Technical Proficiency: Vehicle fault diagnosis, in-vehicle network diagnostics, DTC interprtation
Behaviourial & Communication: Customer focused mindset, Solid verbal and written communication skills for effective communication with customer and technical teams
Problem-Solving: Aptitude for developing quick and effective solutions to field issues,
Project Management: Ability to manage multiple tasks and projects efficiently,
Attention to Detail: Ensuring accuracy in diagnosis

📌 Deputy Manager Remote Vehicle Diagnostics Chennai
🏢 Mahindra u0026 Mahindra
📍 Chennai