Serve
as the first point of contact for IT support requests via phone, email,
and ticketing system (e.g., ServiceNow, Jira, Freshservice).
Diagnose
and resolve incidents related toWindows/macOS, Microsoft Office
365, Teams, Outlook, and other business applications.
Troubleshoot
basic hardware issues (Laptops, Desktops, Printers, Scanners, and
Peripherals).
Provide
remote support using tools like TeamViewer, AnyDesk, or RDP.
Requirements
Troubleshoot
basic network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP).
Assist
in patching network ports and cable management at user desks.
Support
video conferencing equipment (Zoom Rooms, Microsoft Teams Rooms) for meetings.
📌 Desktop Engineer Demo Pune
🏢 KPOINT
📍 Pune