JOB DESCRIPTION

JOB TITLE:- Customer Support Executive

PURPOSE OF THE ROLE/JOB:-
To increase customer lifetime value and ensure customer delight.

KEY JOB FUNCTIONS:-
Resolve customer complaints and provide knowledgeable answers to customer queries
Assist clients on offline and online orders, deal with orders in the back office and liaise with logistics
Follow-up on orders and liaise with customers, buyers, etc
Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
Assist customers with after-sales service issues. Be a primary contact for customer inquiries about our products and brand.
Able to communicate concisely our company policies to client. Maintain and update regular client correspondence
Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery logistic channels
Co-ordinate with Vendors to get required procurements and marketing collaterals on given TAT




Work with internal and external teams to ensure smooth and timely operations
Maintaining and analysing weekly/ monthly/ quarterly/ yearly customer database
Provide complete end-to-end resolution to customer issues
Engage with customers in a friendly and qualified manner while actively listening to their concerns
Generate, edit, publish, and share daily content (original text, images, video, or HTML) that builds meaningful connections and

encourages community members to act
Uploading, editing, scheduling and managing ecommerce website content, services & operations.

REPORTING RELATIONSHIPS:-
REPORT TO:- Marketing Head
REPORTED BY:- NA

REQUIRED QUALIFICATIONS:-
Graduation

SPECIALISED SKILL SETS:-
Communication Skills
Content Management
Problem Solving Skills
Ms Office especially excel and word
Spoken and written English

REQUIRED EXPERIENCE:-
2 to 3 years of experience

📌 Customer Support Executive Mumbai
🏢 Hunarstreet Technologies
📍 Mumbai