Description
Responsible for developing & implementing strategic plans to enhance collections
The role holder will be responsible for driving the collection and collection efficiency across retail asset products, micro MSME and newly acquired SME Portfolio.
The position holder will be responsible for Collections and early bucket/ early hard bucket collections/ portfolio analytics, allocation strategy, early bucket calling etc.
To ensure quick Deliveries with due adherence to the overall Portfolio quality, Process and policy parameters.
Right from team set up to the execution of deliverables, he would be acting as a strategic mentor to the team.
To bring the best practices in the market across competition & get that implemented for the ultimate customer satisfaction
Manages & controls the operating framework for the department, provides guidance and support, ensure implementation and review of work processes in order to achieve high performance standards and continuous improvement.

Responsibilities
Design & Drive strategy across all the product vertical.
Drive Agency architecture / Process between units
Managing Cost effectiveness
Monitors case to case basis high value / Strategic customers,



wherever interventions are required.
Assist in creating a MIS framework for collections and its critical metrics
Drive Process improvements to enhance recovery and collections practices
Set up and effective management of Call Center
Agency Management
Bureau Management, bureau scrubs for incremental data inputs for collections.
Manage Analytic driven Risk Segmentation in Collections
Supports the development of the work force plan for the Region by providing inputs on Collection Forecasts
Works in close collaboration with Business & Support team for speedy redressal of all issues
To work closely with legal Counsel, various levels of management on sensitive collection situations
Ensures vendors, in-house staffs and processes are complaint from audit perspectives as well as guidelines laid down by company policy
Periodically review, identify & take necessary action steps to reduce risk associated with any internal/external processes

Qualifications

Experience: 15 to 20 years

Qualifications

Graduation (Any Specialization)

Post Graduation (Any Specialization)

📌 Head Retail Collections Mumbai
🏢 CSB Bank
📍 Mumbai