Description
Pivotal role in ensuring the satisfaction of Business and IT Stakeholders through good quality deliveries and good working relationships.
Responsible for building robust relationships with stakeholders, understanding their needs, and advocating for their success within our Bank.
Primary goal will be to drive value for our stakeholders while fostering good partnerships.

Responsibilities

Stakeholder Relationship Management
Develop and maintain solid, trusting relationships with key stakeholders within the organization.
Serve as the primary point of contact for stakeholders, addressing their inquiries, concerns, and requests in a timely and qualified manner.

Customer Advocacy
Act as the voice of the stakeholders within our organization,



representing their interests and advocating for their needs
Collaborate with internal teams, including business, support functions, control functions and Technology Solutions Group

Stakeholder Feedback and Insights
Gather feedback from stakeholders through surveys, interviews, and other channels to gain insights into their needs, preferences, and pain points.
Analyse data and feedback to identify trends, to take corrective decisions and strategic decision-making

Qualifications

Qualification

📌 Head Customer Success Management Mumbai
🏢 CSB Bank
📍 Mumbai