Company Description Orcrys Technologies is a future-focused technology conglomerate that builds innovative digital ecosystems across business, education, AI, and enterprise transformation. The company develops scalable platforms that make businesses smarter, learning more accessible, and digital growth more efficient. Its ecosystem includes Mewayz, an AI-powered business operating platform; Edquate, an AI-enabled e-learning platform; and Glyphatic, a consultancy and digital solutions division.

Orcrys

Technologies is committed to creating technology that solves problems while inspiring innovation, productivity, creativity, and growth. The organization focuses on systems, platforms, and experiences engineered for the future.

Role Description This is a full-time, on-site Process Associate / Customer Support Executive role based in Kolkata. The role involves handling customer inquiries through phone, email, and chat, providing timely and accurate information about Orcrys platforms and services.

Responsibilities include resolving issues, escalating complex cases to relevant teams, and maintaining detailed records of interactions in the CRM system.

The Process

Associate / Customer Support Executive will collaborate with product, technical, and operations teams to improve processes, ensure a smooth user experience,



and support onboarding and basic training for new users. The role also includes following standard operating procedures, meeting service-level targets, and contributing to ongoing refinements in customer support workflows.

Qualifications

- Candidates should possess strong communication, active listening, and interpersonal skills to support diverse customers effectively.
- Candidates should possess customer service, problem-solving, and conflict-resolution skills to manage queries and issues professionally.
- Candidates should possess basic technical literacy, comfort with web-based platforms, and the ability to learn new digital tools quickly.
- Candidates should possess organizational, time-management, and documentation skills to handle multiple requests and maintain accurate records.
- Candidates should possess teamwork, collaboration, and adaptability skills to work closely with cross-functional teams in a dynamic environment.
- Relevant experience in customer support, process operations, or service-oriented roles is preferred.
- A bachelor’s degree or equivalent experience in any discipline is beneficial; fresh graduates with robust skills are encouraged to apply.
- Ability to work on-site in Kolkata and follow rotational or standard business shifts as required.

📌 Process Associate / Customer Support Executive (Kolkata)
🏢 Orcrys
📍 Kolkata