Role

Franchise Lead

Function / Department

Retail

Location

Rajasthan

Job Purpose

Overall responsibility for activities at all

Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)

Key Result Areas/Accountabilities
Achieve sales target for all products (Voice-
Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone
Ensure and monitor quality of acquisition through VIMS
Ensure availability of stock at VIMS while adhering to norms
Deliver overall revenue targets through VIMS channel
Achieve total target for up-selling and cross-selling
Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets
Coach channel partners to improve efficiency and adherence to processes




Resolve VIMS-specific issues within specific timelines
Keep channel partner motivation levels high through regular reviews of performance

Core Competencies, Knowledge, Experience
Minimum 8 years of experience in Customer Handling /Retention Management
Must be able to communicate with peers and seniors in the system well and convincingly.
Solid data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement
Logical Thinking and valuable in sighting and analytical skills
Prior telecom experience mandatory

Must have technical / qualified qualifications
Graduate in any field
Data analytics and process improvements
Excel and Presentation skills

📌 Manager Franchisee Lead Rajasthan (India)
🏢 VIL
📍 India