Role

Franchisee Lead

Job Level/ Designation

M1

Function / Department

Retail

Location

ANE

Job Purpose

Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)

Key Result Areas/Accountabilities
Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
Ensure and monitor quality of acquisition
Ensure availability of stock adhering to norms
Deliver overall revenue targets through channels
Achieve total target for up-selling and cross-selling
Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets
Coach channel partners to improve efficiency, drive profitability and adherence to processes
Manage churn and customer satisfaction for walk-in customers at touch point

Core Competencies, Knowledge, Experience
P&L; management skills
Understanding of store management and customer relationship management
Leadership & people management skills

Must have technical / skilled qualifications

Graduate

Experience in the retail industry

📌 Manager Franchisee Lead Assam
🏢 VIL
📍 Assam