Responsibilities

- Lead and deliver compelling product demos tailored to customer workflows and pain points.
- Partner with Sales and Product teams during discovery, solution positioning, and proposal support.
- Understand customer requirements and map them to product capabilities and value propositions.
- Support RFPs, pilots, and proof-of-concept discussions as needed.
- Act as a trusted partner for assigned customer accounts post-sale.
- Track customer health, usage trends, and adoption metrics.
- Conduct regular business reviews (QBRs) and success check-ins with clients.
- Communicate KPIs, outcomes, and ROI clearly to customer stakeholders.
- Articulate measurable business value delivered through the platform (e.g., efficiency gains, denial reduction, recovery improvements).
- Identify upsell and expansion opportunities in collaboration with Sales and Product teams.
- Proactively manage risks to customer satisfaction and retention.
- Work closely with Product, Engineering, and Implementation teams to relay customer feedback.
- Support smooth handoffs between sales, implementation, and ongoing account management.




- Help influence product roadmap through insights gathered from customers.

Qualifications

- Bachelor's degree or equivalent experience in Business.
- 3+ years of experience in Account Management, Customer Success, or Pre-Sales roles.
- Prior exposure to Healthcare RCM workflows (Denials, AR, Payments, Eligibility, Coding, etc.) is strongly preferred.
- Experience presenting software solutions to both technical and non-technical audiences.
- Robust communication, presentation, and stakeholder management skills.
- Ability to articulate business value, KPIs, and ROI confidently.
- Comfortable working in a US time zone in a fully remote setup.
- Experience working with healthcare providers, billing companies, or health tech SaaS platforms.
- Familiarity with CRM tools (Salesforce or equivalent) and customer success metrics.
- Experience working with KPI, ROI evangelism and data reporting to customers.
- Experience supporting pilots, POCs, or solution evaluations

📌 Pre-Sales & Account Management Consultant (India)
🏢 HealthRecon Connect
📍 India