The primary purpose of this role is to be part of Business Platforms Bangalore team to manage the support tickets of SAP Concur Expense & Request modules, dentsu’s global T&E; application. The day to day activity will consist of dealing with user queries from live markets.

Concur

Expense is currently live in 25 markets with 30,000 active users & Concur Request launched in dentsu during Q3 2024. The person will closely work with the Expense & Request implementation team members, Corporate Card Team, Travel Team, Market Admins & other stakeholders to ensure the system is fully optimised and updated.:

- Managing tickets (service requests/incidents) related to SAP Concur Expense/Request on Service Now

- Assisting markets on masterdata management (mainly: List import & Employee import)

- Monitoring interfaces between Workday, Concur &D365; (BizTalk & Snaplogic)

- Knowledge on integrations, APIs & Web Services





- Liaising with senior team members to ensure allowances, tax and mileage rates are rightly updated on a timely basis

- Updating business rules to reflect global & local policy changes as & when required

- Working with Deployment team at the time of handover

- Assisting markets during hypercare

- Maintaining internal progress trackers

- Tracking Concur Monthly Releases

- Monitoring & maintain Admin Roles & Cognos Roles

- Maintaining the SAP Concur reporting suite

- Liaising with live markets to create ad hoc Cognos reports as & when required

- Experience in creating Cognos reports, adding prompts, filters, grouping, sorting & scheduling

Location:

BangaloreBrand:

BcoeTime Type:

Full timeContract Type:

Permanent

📌 Platform Support Analyst (Bengaluru)
🏢 dentsu
📍 Bengaluru