Overview
Coordinate patients as contact window from production start

○Fixing the appointments and schedule with patients ○Call patients before the accommodation day to verify the appointment ○Communication with patients/visitors directly by referring inquiries
Receptionist Operation

○ Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.

● Customer support operation ○ Answering the patient concern ○ Communication with the related department and obtaining solutions for a technical concern from the patient.

○ Providing solutions and answers to patients in accordance with their questions.

● Customer success operation ○ Boosting lifetime customer value and annual recurring revenue.

○ Inspiring customer loyalty and retention.

○ Reducing churn





Requirements
Must have a Bachelor's Degree (any related course)
At Least 2 years of Customer Service Experience including management of payment
Solid verbal and written communication skills & Self-motivated, self-disciplined
Available telecommunications system, familiarity with relevant software and tools for travel reservations and banking tasks is desirable
Robust IT skills and be proficient in using office productivity tools, including word processing, spreadsheets, and email systems
Experience in handling Receptionist tasks
Should be customer centered and possess professionalism and confidentiality
With experience, sales are a plus.

📌 Patient Coordinator Gurugram
🏢 Instalimb India
📍 Gurugram