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Key Responsibilities
Branch Operations Oversight

Ensure smooth day-to-day functioning of all branches in the region.

Standardize processes to maintain consistency in operations.

Monitor cash management, vault operations, and back-office activities.
Customer Service & Experience

Drive initiatives to improve customer satisfaction and service quality.

Resolve escalated customer grievances quickly and effectively.

Implement customer-first culture across branches.
Risk, Compliance & Audit

Ensure adherence to regulatory requirements, bank policies, and RBI guidelines.

Monitor KYC/AML compliance, account opening processes, and internal audits.

Minimize operational risks and plug process gaps.
People & Performance Management

Manage and mentor branch operations managers/service managers.





Conduct training sessions for staff on compliance, service standards, and current products.

Review performance metrics (TATs, error rates, audit scores, service ratings).
Process Improvement & Digitization

Implement technology-driven process improvements for efficiency.

Promote adoption of digital banking channels.

Streamline workflows to reduce costs and improve turnaround times.
Coordination with Business Teams

Partner with Regional Sales/Business Managers to support growth.

Ensure operations team fa cilitates business expansion without compliance lapses.

📌 Regional Operations & Services Manager Branch Banking Chennai (India)
🏢 Acura Solution
📍 India