Packaged/SaaS Application Engineer Project Role : Packaged/SaaS Application Engineer Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow Human Resource Service Delivery (HRSD) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or cloud-based applications to meet evolving business requirements. This role includes managing software releases, ensuring the stability and performance of systems, and utilizing various tools and platforms to customize solutions. The engineer collaborates with different teams to maintain compatibility across systems while adapting features to align with organizational needs, ensuring seamless operation and continuous improvement of the application setting.

Roles &

Responsibilities

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.




- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor system performance and troubleshoot issues to maintain optimal functionality.
- Document configuration changes and maintain detailed records of system updates.
- Assist junior team members by sharing knowledge and providing guidance on best practices. Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
- Experience with configuring and customizing ServiceNow applications to meet business needs.
- Familiarity with APIs and integration techniques to connect ServiceNow with other enterprise systems.
- Ability to use low-code platforms and standard tools for application development and maintenance.
- Strong problem-solving skills to address technical challenges and optimize system performance.
- Knowledge of release management processes and version control within SaaS environments.

Additional Information

- The candidate should have minimum 3 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
- This position is based at our PDC3C - SEZ location.
- A 15 years full time education is required.

📌 Packaged/SaaS Application Engineer (Pune)
🏢 Accenture India Private
📍 Pune