**Post: Operation Manager (Chennai)

Industry: Leading Parcel Service / Logistics

Location: Chennai

Experience: Minimum 5 years in Parcel Service -Operations in leading parcel service companies preferred.

Key Responsibilities

1. Operations Management
- Oversee daily operational locations in Chennai.
- Ensure efficient parcel movement, timely dispatch, delivery, and route optimization.
- Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.

• Coordinate with hubs, branch offices, franchise agents, and ground staff.

- Franchise Network Management

- Manage, support, and monitor franchise partners.
- Ensure franchise adherence to operational guidelines and business performance targets.
- Conduct regular meetings, audits, and service quality checks.

• Support franchisee onboarding, training, and performance improvement.

- Team Handling & Staff Management

- Plan workforce allocation, productivity improvement, and performance monitoring.

• Provide training, motivation, and guidance to ensure operational excellence.

- Business Development & Revenue Growth

- Identify recent business opportunities,



partner development, and volume growth.
- Work closely with senior management to achieve monthly and annual revenue targets.

• Implement strategies to improve market share and customer base.

- Travel & Field Operations • Conduct field audits, client visits, and franchise reviews.

- MIS, Reporting & Compliance

- Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.

Key Skills Required

- Strong leadership and people management skills
- Hands-on experience in logistics/courier/parcel operations
- Excellent communication and franchise management abilities
- Ability to work under pressure and handle large teams
- Strong analytical and problem-solving skills
- Target-driven with strong business acumen

Qualifications

- Any Graduate (MBA preferred)
- Minimum 5 years of experience in parcel operations required.

Salary

Maximum gross up to 7 LPA**

If your experience suits our JD,Pl share your updated resume to [email protected]

📌 Operations Manager-Parcel service co at Chennai
🏢 THE BANYAN HR CONSULTS
📍 Chennai