Description

As a Sky Service Distribution SME, you will play a crucial role in our contact center, specializing in Sky Channel services. Your primary focus will be to handle inbound customer inquiries and provide accurate, timely assistance. This role requires a deep understanding of distribution and retail liabilities, and you will be expected to offer expert advice and support to both customers and internal teams.

Responsibilities
Handle inbound customer calls and provide excellent customer service, ensuring a positive experience.
Offer expert guidance and support on distribution/retail liabilities, addressing customer queries and concerns.
Maintain a thorough understanding of Sky Channel services and products, staying updated with any changes or new offerings.
Collaborate with other teams, such as sales and operations, to ensure a seamless customer journey and efficient issue resolution.
Document and escalate complex or unresolved customer issues, ensuring they are addressed promptly.
Provide regular feedback and insights to the management team, contributing to process improvements and customer satisfaction.
Uphold the company's values and maintain a skilled, friendly,



and helpful demeanor at all times.
Ensure compliance with all relevant regulations and internal policies, especially regarding customer data protection.

Qualifications
Prior experience in a customer support role, preferably in a contact center workplace, is essential.
In-depth knowledge of distribution and retail liabilities, with the ability to provide expert advice.
Excellent communication skills, both verbal and written, with the ability to explain complex concepts simply.
Strong problem-solving abilities and a customer-centric approach to issue resolution.
Proficiency in using various customer support tools and systems, including CRM software.
Ability to work independently and manage a high volume of customer interactions efficiently.
A proactive and positive attitude, with a passion for delivering exceptional customer service.
Willingness to continuously learn and adapt to recent processes and technologies.
Fluency in English is required, and proficiency in other languages is an advantage.

📌 Sky Service Distribution Sme Sky Channel Contact Centre Inbound Thane
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