A mid-sized Indian Packaging Machine Manufacturer based in Navi Mumbai with 3 decades expertise in building high quality machines - over 4,500 Installations across 30 countries and specializing in Vertical Bagging machines, Multilane Sachet machines, Multilane Stick pack machines, Horizonal Flow Wrappers, Tube Filling Machines, Bottle Filling Machines, Cartoning Machines & and end to end packaging turnkey solutions is looking for a :

Service Incharge The Role The Service Incharge will be responsible for Installation, Commissioning and Troubleshooting or maintenance of machines and related activities for the organization.

Key Responsibilities
Manage workforce of 20 to 30 skilled service engineers
Ensuring work allocation to engineers based on work location, complexity and expertise.
Coordinate with Design, Quality, Purchase and Sales Team
Resolving customer complaints and issues related to machine functioning.
Conduct FAT with customers and make final FAT reports.
Responsible for machine to be ready for dispatch based on FAT reports.
Responsible for overall customer satisfaction.
Monitor project mile-stones until dispatch.
Focus on Customer Satisfaction, productivity,



Waste elimination and optimizing resources will be the key deliverables.
Preparing Service plan for the month and week and ensuring daily implementation.

· Preferred Traits / Behavioural Attributes
Exposure to capital equipment installation and commissioning, machine building, Industrial products manufacturing.
Ability to work in cross functional teams. Cutting-edge and independent thinkers for improvements for manufacturing will be key to success.
Excellent Management Skills
Well spoken (English speaking and writing)
Quick learner with Service orientation and ready to visit customer site.
Strong problem-solving skills.
Should work dedicatedly, Hard Working and Punctual at work.
Have knowledge of Valuable manufacturing practices for Machines
Since catering to pharma clients, skilled dress code and proper haircut and neatly shaven.

QUALIFICATION & EXPERIENCE: BE / B.Tech / Diploma (Mechanical / Production / Industrial Engineering) with 10 to 15 years of experience in Packaging / Processing machinery industry for Pharma / Food sector.

📌 Service Incharge Turbhe Navi Mumbai
🏢 Kereses Consulting India Private
📍 Navi Mumbai