:

We Are Hiring CCA In Amravati.

Job Title: Customer Care Associate (CCA)

Department: Customer Service / Support

Reports To: Customer Service Manager / Team Lead

Job Type: Full-Time / Part time

Location: Amravati ( Maharashtra )

(Only Male)

Key Responsibilities:
Handle inbound and outbound customer calls, emails, or chats professionally and promptly.
Address customer queries, concerns, and complaints with accuracy and efficiency.
Provide detailed information about products, services, and company policies.
Document customer interactions and maintain accurate records in the system.
Escalate unresolved issues to the appropriate department or team leader.
Follow up with customers to ensure resolution and satisfaction.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Meet daily, weekly, and monthly performance and quality targets.




Stay updated with product knowledge and company processes.
Adhere to all company protocols, procedures, and regulatory compliance requirements.

Qualifications & Skills:
High school diploma or equivalent; a bachelor’s degree is an advantage.
Previous experience in a customer service or call center role preferred.
Excellent verbal and written communication skills.
Proficiency in using customer service software, CRM systems, or call center tools.
Strong listening, problem-solving, and multi-tasking abilities.
Ability to work independently and collaboratively in a rapid-paced workplace.
Flexibility to work shifts, including weekends and holidays, as required.

📌 We Are Hiring Cca In Amravati (India)
🏢 Mspire Ventures
📍 India