Job Description: Role/Job Title Trade and Fx Counsellor Place of work Mumbai
Geographic Coverage -
Business Retail Banking Function/ Department Branch Banking
Organizational Relationships
Supervisor Title & Grade Cluster Head
Scope & Size Direct Reports
In Direct Reports
Stake Holder Network Internal Stakeholders Retail Ops, Product Teams - Assets & Liabilities, Marketing, Risk, IT & Digital teams, HR
External Stakeholders -
Peers within functions
Peers in other functions
Nature of contribution Direct
Scope of contribution Revenue
Job Purpose
(Describe the contribution of the Job to the Organization & Functional unit in max 2 or 4 lines)
The role entails acting as a single point of contact for all trade related (forex, cross border, domestic etc.) products for the region/branches assigned to. The role bearer would be responsible for acquiring and driving the trade relationship and providing Fx related services and support as an individual contributor or through the branch team contributing to the larger branch banking channel objectives.
Roles & Responsibilities
Key / Primary Responsibilities of the Role - List the primary deliverables - Drive product & marketing initiatives launched by central product team




Meet and service trade related queries & requirement of clients by liaising with Ops/product/central team
Drive product & marketing initiatives launched by central product team;
Responsible for income and FCY through-put target set for the TFX products for the respective branches/business being supported
Manage the portfolio quality - digital activation, product penetration, AMB balance, desired value
Support team in achieving customer acquisition plan
Joint and independent call with (sales team) RH, BM, SM & SOs
Undertake training of sales and relationship team as subject matter expert
Cultivate relationships with individual and corporate customers
Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms

Secondary Responsibilities - List the deliverables other than primary, but essential for the role - Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
Recommend process changes in order to improve service efficiency and quality across the branch network
Regularly update about Trade and Fx transactions
Managerial & Leadership Responsibilities - (if applicable) -

📌 Idfc First Bank Trade & Forex / Sales Manager / Gujarat Mumbai
🏢 Acura Solution
📍 Mumbai