JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through skilled growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Title

Manager- Business Analyst

Business unit

Integrated Facility Management (IFM)

Reporting to

Sr Director- Business Services

Key stakeholders

Account director, On-Account JLL IFM Director, Client RES team (Bank representatives)

Direct reports

Nil

Duties & responsibilities

- Understand business and ensures there is integration between business

and technology
- Work closely with the operations and technical teams and is a major

contributor to the requirements specification deliverable
- Support the account director to drive Annual account plan across various

function
- Drive and track India level KPI’s for the account
- Support the IFM team in driving change management on major projects

and become a single point of contact for operational related updates to the client
- Provides analytic support by coordinating data extraction from various

databases and data interpretation
- Create report templates and data gathering tools to meet desired future

standard
- Data custodian & controller for all strategic decisions
- Trend analysis and aligning with account management team
- Technology Tools including Helpdesk – Trending and Analytics
- Deliver output files for reports and dashboards




- Managing transition of Technology tools between Global and Local teams
- Sign off on data roadworthiness
- Facilitate Reporting on compliances
- Seek and collate data for analytics
- Generate MIS and reports as per management requirement
- Cross verification of data as per agreed TOR time to time
- Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own

the reports

Performance objectives

- Review business processes in order to gain a complete understanding of

current procedures and identify improvements
- Document those processes, and connect business heads to information

technology groups in an organization
- Responsible for analysing and modelling existing business processes
- To understand and document current business procedures and identify

areas for improvement
- A thorough understanding of the current state of the organization is

necessary prior to recommending changes related to implementing a new business solution
- The business analyst is responsible for the knowledge transfer of business

implications to the application/database developers and project managers

Key skills

- Should have business analysis skills and experience in modelling

business processes
- Extremely strong communication and presentation skills
- Good documentation skills
- Industry knowledge will be added advantage
- Is very analytical with problem-solving and conflict resolution skills to

help identify, communicate and resolve issues

Employee specification





- Graduated in Analytics from a reputed Management Institute
- Should have related experience of 7-10 years

If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Manager, Business Analytics (Gurugram)
🏢 JLL
📍 Gurugram