Job Summary:

We are looking for a agile and customer-focused CRM Executive to manage customer relationships, handle queries, and ensure a smooth customer experience. The candidate will be responsible for maintaining customer data, follow-ups, and improving customer satisfaction.

Key Responsibilities:
Manage and maintain customer database in CRM system
Handle customer queries via calls, emails, or chat
Follow up with leads and existing customers
Ensure timely resolution of customer issues
Coordinate with internal teams (sales, operations, support)
Update CRM records with accurate customer interactions
Track customer feedback and share insights with the team
Assist in improving customer engagement and retention
Generate basic reports from CRM system

Required Skills & Qualifications:
Graduate in any field
6 months to 2 years of experience in CRM / Customer Support / Sales Support
Positive communication and interpersonal skills
Basic knowledge of CRM tools (Zoho, Salesforce, HubSpot, etc.)
Proficiency in MS Excel and basic computer skills
Solid follow-up and problem-solving ability

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Crm Executive Pune (India)
🏢 V10x Technologies
📍 India