Role Description

Salesforce Business Analyst

Hiring Location: Kochi/Trivandum/Gurgoan/Noida / Bengaluru / Chennai / Pune

Experience Range: 10 to 15yrs

- Minimum 5+ years as Salesforce Business Analyst
- Experience working as Scrum Master / Agile Facilitator preferred
- Exposure to large-scale Salesforce transformation programs

Must-Have Skills

Salesforce Business Analysis

- Requirement Gathering &
- Elicitation
- Business Process Analysis
- BRD / FRD Preparation
- User Story Creation
- Acceptance Criteria Definition
- Requirement Traceability Matrix (RTM)
- Gap Analysis &
- Impact Analysis
- Stakeholder Management
- Process Mapping &
- Workflow Documentation

Salesforce Platform Knowledge

- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Data Model
- Objects, Fields &
- Relationships
- Profiles, Roles &
- Security Model
- Validation Rules
- Workflow Rules &
- Salesforce Flows
- Reports &
- Dashboards
- Case Management
- Lead-to-Prospect Process
- Opportunity Management

Agile / Scrum

- Scrum Ceremonies Facilitation
- Sprint Planning
- Daily Standups
- Backlog Grooming
- Sprint Reviews
- Retrospectives

- Definition of Ready (DoR)
- Definition of Done (DoD)
- Backlog Prioritization
- Release Planning

Tools

- JIRA
- Confluence
- Azure DevOps (optional alternate)
- Microsoft Office Suite
- Visio / Lucidchart for process documentation

Communication &

- Stakeholder Skills

- Executive Stakeholder Management
- Workshop Facilitation
- Requirement Workshops
- Cross-functional Collaboration
- Risk &
- Dependency Management
- Strong Verbal &
- Written Communication

Good-to-Have Skills

Salesforce Ecosystem

- Salesforce CPQ
- Experience Cloud
- Marketing Cloud
- Revenue Cloud




- Salesforce Certifications (Admin / Business Analyst / Sales Cloud Consultant)

Delivery &

- Testing

- UAT Planning &
- Coordination
- Test Case Creation
- Defect Management
- Release Readiness Activities
- Post-production Validation

Scrum Master Exposure

- Scrum Master Certification (CSM, PSM)
- Agile Coaching
- Team Velocity Tracking
- Agile Metrics Reporting

Integration Knowledge

- Salesforce Integrations
- REST APIs
- Middleware Platforms
- Data Migration Projects

Domain Expertise

- CRM Transformation Programs
- Sales Operations
- Customer Service Operations
- Enterprise Digital Transformation Initiatives

Key Responsibilities

Business Analysis

- Gather, analyze, and document business requirements.
- Translate business needs into functional requirements and user stories.
- Prepare BRDs, FRDs, process flows, and RTMs.
- Conduct impact assessments for enhancements and change requests.

Salesforce Delivery Support

- Collaborate with Salesforce Developers, Admins, and Architects.
- Provide functional guidance on Salesforce capabilities.
- Support UAT planning, execution, and business validation.
- Assist in release readiness and post-deployment activities.

Agile Delivery

- Participate in Agile ceremonies.
- Work closely with Product Owners on backlog prioritization.
- Ensure user stories meet Definition of Ready (DoR).
- Facilitate communication between business and technical teams.

Stakeholder Management

- Conduct workshops and requirement review sessions.
- Manage stakeholder expectations.
- Communicate project status, risks, dependencies, and decisions.

Preferred Certifications

- Salesforce Certified Business Analyst
- Salesforce Administrator
- Salesforce Sales Cloud Consultant
- Certified Scrum Master (CSM)
- Professional Scrum Master (PSM)

📌 Lead I - Salesforce Business Analyst (Kochi)
🏢 UST
📍 Kochi