We are looking for an IT Support Specialist to manage day-to-day IT operations, provide technical support to employees, maintain business applications, and coordinate with external IT vendors when required.

The ideal candidate should be a hands-on problem solver who can independently troubleshoot common IT issues and take ownership until resolution.

Key Responsibilities

- Provide day-to-day technical support for employees and remote users.
- Manage Zoho Mail accounts, including account creation, password resets, user access, aliases, forwarding, and employee offboarding.
- Configure and troubleshoot Microsoft Outlook, including login, synchronization, profiles, credentials, and OST-related issues.
- Manage and support RingCentral, including user extensions, phone numbers, login, calling, headset, microphone, and audio issues.
- Monitor Zapier automations, review failed tasks, re-run failed workflows, troubleshoot authentication/data issues, and monitor task limits.
- Manage NAS/file storage, including shared folders, user permissions, network-drive mapping, storage monitoring, and access troubleshooting.
- Support VPN and Remote Desktop (RDP) connectivity and perform basic network/DNS troubleshooting.
- Assist with employee onboarding and offboarding, including account and system access.
- Maintain IT documentation, support tickets, and daily operations records.
- Coordinate with external IT vendors for issues requiring server, network, or infrastructure-level support.




- Follow IT security practices, including identity verification, least-privilege access, credential confidentiality, and proper access removal.

Required Skills

- 1+ years of experience in IT Support, Helpdesk, or Technical Support.
- Strong troubleshooting and problem-solving skills.
- Hands-on experience with Zoho Mail, Microsoft Outlook, RingCentral, Zapier, NAS, VPN, and RDP or similar systems.
- Basic knowledge of networking, DNS, Wi-Fi, VPN, and remote desktop environments.
- Experience with user account and access management.
- Good knowledge of Windows and common business applications.
- Solid communication and documentation skills.
- Ability to work independently and manage multiple support requests.

Preferred Skills

- Experience supporting remote teams.
- Knowledge of WordPress/WooCommerce, Shopify, hosting, and cloud platforms.
- Basic cybersecurity knowledge.
- Experience working with external IT vendors.
- Basic scripting or automation knowledge is a plus.

What We Are Looking For

Someone who can take ownership of IT issues, troubleshoot systematically, resolve problems where possible, document the solution, and follow up until the issue is completely closed.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Work from home

Application Question(s):
- Your Current CTC
- Your Expected CTC
- Your notice period
- Your overall experience

Work Location: Remote

📌 IT Support Specialist (India)
🏢 AGAS Manufacturing
📍 India