The primary duty of the FE is to provide technical expertise & support in facilitating the smooth running of the IT service technology platforms.

Key Responsibilities and Accountabilities

- Take responsibility for the smooth running of all employees facing desktops, laptops, tablets, DTEN, smart devices, OS’s, Printers, VC rooms & applications.
- Provide support for any IT related issue as directed by management.
- Perform daily checks on DC equipment and report them to the management.
- Provide weekly reports to management for all issues at assigned sites.
- Take ownership of incidents & service request and professionally manage them through to resolution.
- Ensure all incidents, issues and changes are recorded by users through the service desk.
- Manage incidents, Service request and changes through Service Now (service desk tool)
- Provide hands on support for other IT teams, i.e., Networks, Security, Server Admin and Telephony as required.
- Proactively manage assigned sites and suggest improvements and innovation.




- Undertake other tasks as assigned by management.
- Asset management
- Good MS Excel knowledge to manage assets.
- Printer troubleshooting and management.
- Microsoft Win11 OS installation and reimaging
- Microsoft Office 365 support
- Microsoft Outlook configuration, troubleshooting, housekeeping, and administration.
- Projector and audio-visual maintenance and support
- Network troubleshooting, IP, DHCP, DNS 1st and 2nd line.

Soft Skills

- Team player and proactive approach to share any risk with the management.
- Excellent communication skills Local and English, written and oral.
- Ability to deal professionally with users, customers, and suppliers.
- Ability to communicate technical information to non-technical users.
- Self-motivate, committed and enthusiastic IT skilled, must be able to work on own initiative and without constant supervision.
- Understanding of ITIL

📌 IT Field support engineer (Gurugram)
🏢 TECEZE
📍 Gurugram