CSR Voice Process Role CSR International Voice (Non-Tech) Job Responsibilities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guideline Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control Working days : 5days (Rotational Week off) WFO/WFH : Work from office and 28000 CTC/month Shift : US Shift,



(Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Location – Bangalore (Bellandur) Experience - Fresher (Graduates/10+2) (2024 to 2026 pass outs) Its C2H Role (where working company would be Top MNC but payroll company will be Teamlease Services Limited. Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Personal Attributes Ability to work under pressure • Attention to detail Team worker • Positive Attitude Quick Learner • Punctual and Disciplined Customer Focused • Results driven High standards of Integrity • Positive Communication skills If interested please scan QR code Register Gform link : https://forms.gle/DTkuJj3RCetTz5te9 Spotlight - Office cab/shuttle

📌 International Voice Process (Bengaluru)
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📍 Bengaluru