Industry/Sector

Not ApplicableSpecialism

Managed ServicesManagement Level

Senior Associate & Summary The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further.

With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an HCP Engagement- Engagement Ambassador- Senior Associate, you will play a pivotal role in optimizing operational efficiency and effectiveness within our operations consulting team. You will analyze client needs, develop operational strategies, and provide guidance to help clients streamline processes, improve productivity, and drive business performance. Within our Business & Supply Chain Operations practice, you will focus on delivering consulting services that enhance operational performance and develop innovative solutions.

You will work closely with clients to analyze operational processes, identify areas for improvement, and develop strategies to enhance productivity, quality, and efficiency.

As a Senior Associate, you will leverage your skills to build meaningful client connections and learn how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions.

Embracing increased ambiguity, you will be comfortable when the path forward isn’t clear, using these moments as opportunities to grow. In this role at PwC Acceleration Center India, you will provide guidance on implementing technology solutions, process automation,



and operational excellence frameworks, contributing to the overall success of our clients.

Responsibilities

- Acts as the point of contact for HCPs, HCOs, patients and stakeholders both pre-and-post engagement, providing high-quality interactions. Responsibilities can include but are not limited to: addressing external expert onboarding challenges, supporting the issuance of contracts as needed, facilitating redline requests and escalations, handling complex external expert inquiries with a high degree of care and follow through, supporting invoice/payment queries and answering business owner questions.
- Additional role requirements include facilitating travel requests and questions between HCP and travel agency for non-cross-border engagements. This is an external expert (HCP, HCO and patient) and stakeholder-facing role, requiring professionalism, service orientation, and compliance awareness.
- Facilitate offline HCP/HCO contract execution between HCP/HCO and internal signer
- Analyzing client operational processes to identify areas for improvement and enhance productivity
- Developing strategies to optimize operational efficiency and drive business performance
- Implementing technology solutions and process automation to streamline operations
- Providing guidance on operational excellence frameworks and methodologies
- Collaborating with clients to understand their needs and deliver tailored solutions
- Utilizing analytical thinking to break down complex concepts and inform recommendations




- Supporting operational analysis and process mapping to improve quality and efficiency
- Embracing change and emerging technologies to foster innovation in operations
- Managing project timelines and deliverables to meet client expectations
- Upholding skilled and technical standards in all client engagements

What You Must Have

- At least a Bachelor's degree
- At least 4-8 years of experience
- Oral and written proficiency in English required
- Oral and written proficiency in English required
- Significant customer service experience, with ability act as a liaison across multiple stakeholder groups and to consistently deliver “white glove” service
- Support the transition of engagement to post-engagement team members and address questions related to HCP payments or transfer of value data, in alignment with Sunshine Act / Open Payments and EFPIA reporting requirements

What Sets You Apart

- Strong understanding of HCP engagement compliance and regulatory environment both domestically and internationally, preferably experience with obtaining country or institutional authorizations, as applicable, including working knowledge of Anti-Kickback Statute (AKS), FCPA, Sunshine Act/Open Payments, and EFPIA/PhRMA codes
- Familiarity with advanced Excel, HCP engagement software, and CRMs. Experience with contracting using templates and supporting redline requests
- Excelling in analytical thinking and problem-solving
- Demonstrating proficiency in process optimization and improvement
- Utilizing automation solutions to enhance operational efficiency
- Applying Lean Process Improvement and Six Sigma methodologies
- Embracing change and emerging technologies in operations
- Developing competitive advantage through strategic operations management
- Navigating complex client relationships with effective communication skills

Travel Requirements

Not SpecifiedJob Posting End Date

📌 HCP Engagement- Engagement Ambassador- Senior Associate (Gurugram)
🏢 PwC
📍 Gurugram