Hardware Asset Management (HAM) Walkin Interview@ Greater Noida

Hardware Asset Management (HAM)

Location: Greater Noida

Tata Consultancy Services Ltd, Yamuna Tower VI, Plot No. 22, Greater Noida, Sector135, Noida - 201301

Experience: 8 years to 15 years

Interview Mode: Walk In Drive

Interview Date: 22nd Aug 2025 (Saturday)

Interview Time: 10: 00 AM to 1: 00 PM

Must-Have:

Hardware Asset Management (HAM) / ServiceNow HAM Professional

- 8+ years of experience in IT Asset Management, Hardware Asset Management, or ITSM Service Management operations.
- Strong understanding of end-to-end hardware asset lifecycle, including planning, request, procurement, receiving, stockroom, deployment, transfer, maintenance, refresh, return, disposal, and retirement.
- Hands-on experience in ServiceNow HAM / ITAM modules, including asset records, hardware models, lifecycle states, stockrooms, asset tasks, workflows, dashboards, and reporting.
- Good knowledge of CMDB concepts and ability to align hardware asset records with Configuration Items, ownership, location, assignment, status, and operational relationships.
- Experience in asset inventory validation, reconciliation, physical audits, data quality checks, exception management, and compliance evidence preparation.
- Ability to coordinate with Service Desk, End User Computing, Field Services, Procurement, Finance, Security, CMDB, Change, Incident, and vendor teams.
- Knowledge of ITIL-aligned processes, including Incident, Request Fulfilment, Change, Problem, Configuration, Knowledge, and Continual Service Improvement.
- Experience in warranty, lease, AMC, support contract, refresh, and end-of-life / end-of-support tracking for hardware assets.
- Good understanding of asset tagging, barcoding, stockroom controls, lost / stolen asset handling,



secure disposal, data wipe evidence, and audit compliance.
- Ability to prepare HAM KPI reports, executive dashboards, inventory accuracy reports, aging reports, compliance reports, and governance packs.
- Solid analytical, communication, stakeholder management, documentation, problem-solving, and continual improvement skills.

Key Responsibilities:

- Own and manage the end-to-end Hardware Asset Management lifecycle across the ITSM / Service Management ecosystem.
- Maintain accurate hardware asset records in ServiceNow HAM / ITAM, ensuring proper status, ownership, location, assignment, model, cost, warranty, and lifecycle details.
- Drive asset request, procurement coordination, receiving, tagging, stockroom control, deployment, transfer, refresh, return, retirement, and disposal processes.
- Ensure alignment between hardware asset records and CMDB Configuration Items by coordinating with CMDB, Discovery, endpoint, infrastructure, and support teams.
- Conduct periodic inventory audits, reconciliations, data quality reviews, compliance checks, and corrective actions to improve asset accuracy and audit readiness.
- Track warranty, AMC, lease, contract, end-of-life, end-of-support, refresh, and replacement schedules to reduce operational and compliance risk.
- Support Incident, Request, Change, and Problem Management processes by providing asset information, ownership details, lifecycle status, and impact-related inputs.
- Prepare and publish HAM governance dashboards, KPI reports, inventory health reports, aging reports, exception reports, and management updates.
- Identify opportunities for automation, workflow optimization, process improvements, cost control, risk reduction, and continual service improvement across HAM operations.

15 years of Continuous Education.

📌 Hardware Asset Management (HAM) Walkin Interview@ Greater Noida
🏢 Tata Consultancy Services
📍 Noida