Guest Check-In and Check-Out
- Welcome guests warmly upon arrival.
- Verify ID, register details, and assign room keys.
- Process bills, collect payments, and issue check-out slips.
- Upsell room upgrades or extra property services.
Reservations and Administration
- Manage phone, walk-in, and online bookings.
- Update guest profiles and room inventory records.
- Maintain shift logs and handover notes.
- Handle basic accounting tasks and balance cash drawers.
Guest Services and Communication
- Answer incoming calls and direct inquiries.
- Provide details on hotel amenities and local attractions.
- Address guest complaints with a calm, qualified approach.
- Coordinate special requests with VIP visitors.
Department Collaboration
- Notify housekeeping about ready rooms, check-outs, or early arrivals.
- Inform maintenance about any room repair needs.
- Work with security to support guest safety and emergency steps.
📌 Front Office Associate (Kolkata)
🏢 Bloom
📍 Kolkata