ONLINE ACCOUNT MANAGER

About the Role

We are looking for a agile and data-driven Online Account Manager to manage and grow restaurant partnerships on our platform.

In this role, you will be responsible for acquiring new restaurant partners, maintaining strong relationships with existing partners, and using data insights to improve performance, sales, and operational efficiency.

You will work closely with restaurant partners to optimize their presence on the platform, increase order volumes, and execute promotional campaigns while ensuring smooth day-to-day operations.

Key Responsibilities

Restaurant Acquisition & Onboarding

- Identify and acquire restaurant partners through prospecting, lead generation, and cold outreach.
- Negotiate commercial terms and manage the end-to-end onboarding process.
- Guide partners through platform setup, including menu uploads, pricing, and images.

Account Management & Partner Engagement
- Build and maintain strong relationships with restaurant partners through calls, emails, and online meetings.
- Educate partners on platform features, promotions, and best practices to improve performance.
- Act as the primary point of contact for partner queries and support.

Sales & Campaign Execution
- Promote partnership opportunities and advertising products to restaurant partners.
- Drive participation in discount campaigns, promotions, and marketing activities.
- Achieve monthly sales and campaign participation targets.

Data Analysis & Performance Optimization
- Monitor key performance metrics such as:

o Order volume o Acceptance rates o Delivery performance o Customer ratings and feedback
- Analyse restaurant performance using Excel/Google Sheets and BI tools.




- Provide insights and recommendations to partners to improve sales and operational efficiency.

Market Expansion & Growth
- Identify high-potential restaurants and onboard them to strengthen the platform's assortment.
- Support restaurant partners with menu optimization, pricing strategy, and promotional planning.
- Identify upselling opportunities, including advertising and marketing solutions.

Reporting & Business Insights
- Prepare regular sales, performance, and campaign reports.
- Use data insights to improve acquisition strategies, partner engagement, and revenue growth.

Requirements

Education

- Bachelor's degree in Business, Finance, Economics, Data Analytics, or a related field.

Experience

- 1–4 years of experience in:

o Food delivery platforms o Restaurant partnerships o Sales or account management o Business or data analytics
- Experience with food delivery aggregators or food-tech companies is a strong advantage.

Technical Skills

- Advanced Excel / Google Sheets o Pivot tables o Data analysis o Financial calculations
- Data reporting and performance analysis
- Experience with Business Intelligence tools is preferred:

o Power BI o Tableau
- Familiarity with CRM tools and sales tracking systems

Soft Skills

- Strong analytical and problem-solving mindset
- Excellent communication and relationship-building skills
- Strong negotiation and sales abilities
- High attention to detail
- Ability to work effectively in a fast-paced environment

Preferred Background

Candidates with experience in the following areas will be highly preferred:
- Food delivery aggregators
- Restaurant chains
- Food-tech startups

Why Join Us

- Work in a fast-growing food-tech industry
- Collaborate with leading UAE restaurant brands

- • Opportunity for career growth

📌 Food Tech experience Only | Online Account Manager (Bengaluru)
🏢 EatEasy
📍 Bengaluru