Career Opportunities Job Code: IJP- Executive Customer Engagement Position

Executive – Customer EngagementNo. of Positions Department

OperationsFunctionOperations - AgencyReporting to

Asst Manager - Customer EngagementBand5Location

Coimbatore APCLast date of submission Key Responsibilities:

· Managing office administration assets and upkeep of the same.

· Agents Contracting

· Current Business Processing

· Banking of Initial & Renewal Premium

· Managing Petty cash & vendor payments

· Retention of Surrender Requests

· Execution of all Service Requests - Post Policy Issuance

· Reverting on customer queries and complaints

· Maintaining high NPS Scores

· Life and Health Claims processing

· Handling compliance issues.

· Audit Rating

Measure of Success:

· Service to Delight- 3Days

· Customer Engagement - 70%

· Surrender Retention - 68%





· NPS-85

· 100% Banking with 24 hours.

· Vendor payment TAT should be < 10 days

· Surrender Requests <1%

· 100 % Accuracy of POS requests

· 100 % Accuracy of Customer service

· Zero Day upload of POS & Claims Docs in FTP server.

· Audit rating 2

Desired qualifications and experience:

· Graduate / Post-Graduate in any discipline.

· Minimum 2 years’ experience handling front end customer services

· Knowledge of service quality is required

Knowledge and skills required:

· Must be highly customer centric

· Excellent communication skills

· Good co-ordination skills

· Data management on Excel should be good

📌 Executive - Customer Engagement (Agency) (Tamil Nadu)
🏢 Axis Max Life Insurance
📍 Tamil Nadu