Customer Support Executive – Voice Process Location: Bangalore Experience: 0–2 years Type: Full time Key Responsibilities: Handle inbound and outbound customer calls . Understand customer queries and provide accurate solutions. Handle and resolve customer complaints professionally.
Maintain a positive and empathetic attitude while speaking with customers. Update customer records and maintain call/ticket information. Follow up on unresolved customer issues. Escalate complex issues to the appropriate team when required.
Complete call logs and reports.
Skills required: Excellent English and Hindi communication . Good listening and interpersonal skills. Customer-handling and problem-solving ability. Basic computer knowledge. Ability to handle multiple calls/tasks.