Company Description OUTCAST is a dynamic organization focused on delivering engaging, contemporary products and experiences, as showcased on its platform www.outcasts.in. The company emphasizes creativity, quality, and customer-centric solutions, aiming to build a strong community around its brand. OUTCAST values innovation and collaboration, offering team members opportunities to contribute ideas and grow professionally.
Prospective applicants can expect a fast-paced environment where initiative and ownership are encouraged. The company is committed to providing a supportive workplace with a focus on continuous improvement and customer satisfaction.
Role Description The Customer Support Executive role at OUTCAST is a full-time, on-site position based in Delhi, India. This role involves handling customer inquiries through various channels, resolving issues promptly, and ensuring a positive experience for every customer interaction.
Responsibilities include providing accurate information about products and services, documenting customer interactions in support systems, and escalating complex issues to relevant teams when needed.
The Customer Support
Executive will monitor customer feedback, follow up to ensure resolution, and contribute to improving support processes and FAQs.
The role requires close collaboration with internal teams such as operations, technical support, and marketing to maintain high standards of service and customer satisfaction.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills, with the ability to handle diverse inquiries professionally.
- Candidates should possess skills in Customer Satisfaction, focusing on empathy, problem solving, and relationship management.
- Candidates should possess experience in Online Support, including handling queries via email, chat, and social media platforms.
- Candidates should possess Technical Support capabilities, including basic troubleshooting and clear communication of technical information.
- Candidates should possess excellent verbal and written communication skills in English; proficiency in Hindi or other local languages is an advantage.
- Candidates should possess solid organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
- Candidates should possess comfort with using CRM tools, ticketing systems, and standard office software.
- Candidates should possess a customer-oriented mindset and a proactive approach; prior experience in customer-facing roles is preferred.
📌 Customer Support Executive (Delhi)
🏢 Outcast
📍 Delhi