Customer Success | Full time | Jaipur – C Scheme, Axis Mall (Work from Office) Role: Overview We are looking for a proactive and customer-obsessed Customer Success Executive to manage customer relationships and deliver a premium, end-to-end customer experience for our jewellery and gemstone brand. This role is central to building trust with high-value customers, driving repeat business, and ensuring every touchpoint — from first enquiry to post-sales support — reflects the brand's premium positioning. The ideal candidate is a strong communicator, a natural relationship-builder, and comfortable coordinating across multiple internal teams to deliver a seamless customer journey.

Compensation: Up to ₹4,20,000 per annum (CTC) Location: Jaipur – C Scheme, Axis Mall (Work from Office) Employment Type: Full time Experience Required: 2–5 years in Customer Success, CRM, Account Management, Luxury Retail, Jewellery, Gemstones, or E-commerce Work Days: Monday - Saturday Work Hours: 10:00 AM – 7:00 PM Education: Graduate in any disciplined Laptop RequirementMandatory (personal laptop) Key Responsibilities Customer Relationship Management Handle customer queries through calls, WhatsApp, email, and other channels Build and maintain strong, long-term relationships with customers Understand customer requirements and recommend suitable jewellery/gemstone products Maintain a premium and professional customer experience at every touchpoint Order &

- Journey Management Manage the complete customer journey from enquiry to purchase and post-sales support Track orders and provide timely updates to customers Ensure timely follow-ups and resolution of customer concerns Cross-Functional Coordination Coordinate with Sales, Design, Production, Gemology, Logistics,



and Finance teams to ensure smooth order fulfilment Act as the primary point of contact for customers throughout their journey Issue Resolution &
- Service Handle customer complaints, escalations, returns, and service-related concerns Collect customer feedback and work towards improving customer satisfaction Growth &
- Retention Drive repeat purchases, referrals, upselling, and cross-selling opportunities Maintain customer details, interactions, follow-ups, and orders in the CRM with high accuracy Required Skills &

Qualifications Must-Have Qualifications Excellent communication and interpersonal skills Strong customer relationship management skills Good follow-up and coordination abilities Customer-first approach with strong problem-solving skills Ability to handle premium/high-value customers professionally Good knowledge of CRM and MS Office Sales and retention-oriented mindset Preferred Qualifications Jewellery/gemstone/luxury retail experience Experience with international customers 2–5 years of relevant experience in Customer Success, CRM, Account Management, Luxury Retail, Jewellery, Gemstones,



or E-commerce Key KPIs Customer satisfaction and retention Repeat purchases Customer conversion Response and resolution TAT Upselling and cross-selling Customer feedback and reviews Follow-up and closure rate CRM accuracy Candidate Requirements Personal laptop is mandatory Comfortable working from the office Strong communication skills and professional personality Willingness to work from Jaipur – C Scheme, Axis Mall Available to work 10:00 AM – 7:00 PM About Divine Lane Divine Lane (Divinelane Private Limited) is a quick-growing spiritual wellness vertical of House of EdTech, specializing in authentic gemstones, Rudraksha beads, and Vedic astrological consultations. Headquartered in Pune with expanding operations in Kolkata and Jaipur, Divine Lane bridges ancient Vedic wisdom with modern accessibility and trust.

Mission To illuminate lives through authentic spiritual products and personalized astrological guidance, making Vedic wisdom accessible to all who seek clarity, purpose, and spiritual alignment.

Core Values

Authenticity – 100% certified, lab-tested, and energized products Spiritual Integrity – Deep respect for Vedic traditions Customer Trust – Transparent sourcing and honest guidance Accessibility – Affordable offerings for all Expert Guidance – Personalized consultations by experienced astrologers Products &

- Services Natural Gemstones (Navratna Collection): Certified Blue Sapphire, Ruby, Emerald, Pearl, Red Coral, Yellow Sapphire, Diamond, Hessonite Garnet, Cat's Eye Authentic Rudraksha Beads: 1–21 Mukhi Rudraksha, Rudraksha malas, special combinations, X-ray &
- CT verified products Astrological Consultations: Kundali reports, one-on-one consultations with Pandit Dubey, personalized gemstone recommendations Track Record 100,000+ happy customers 53,000+ products sold in the first year 10,000+ Kundali reports delivered 4.5–4.92 average rating across platforms 20% brand advocacy rate 46,000+ Instagram followers Divine Lane – Where ancient wisdom meets modern trust.

📌 Customer Success Executive (Jaipur)
🏢 Goenka Kachave
📍 Jaipur