Job Profile: Customer Success and Revenue Growth specialist

Location: Prahlad Nagar, Ahmedabad.

Time: 10:00 AM to 7:00 PM (Monday to Saturday)

Employment Type: Onsite

Overview

We are looking for a highly proactive and relationship-driven Revenue & Customer Success Manager who can own the complete post-sales customer lifecycle. This role combines the responsibilities of a Key Account Manager and a Revenue Operations specialist, ensuring customer satisfaction, retention, revenue realization, and account growth. The ideal candidate should be equally comfortable building executive relationships, driving renewals and upsells, tracking commercial commitments, ensuring timely collections, and identifying opportunities to expand customer value.

Key Responsibilities

- Customer Success & Relationship Management

➢ Serve as the primary point of contact for assigned customer accounts.

➢ Build and maintain robust relationships with key stakeholders and decisionmakers.

➢ Drive customer onboarding, adoption, engagement, and long-term success.

➢ Conduct regular business reviews to understand client objectives and measure success.

➢ Act as the voice of the customer internally and coordinate with crossfunctional teams to resolve issues. ➢ Monitor customer health and proactively address risks impacting retention.

- Account Management & Growth

➢ Identify opportunities for upselling, cross-selling, and account expansion.

➢ Own account growth targets and contribute directly to revenue generation.

➢ Develop account plans and growth strategies for key clients.





➢ Ensure renewals are executed smoothly and on time.

➢ Track usage, engagement, and business outcomes to uncover revenue opportunities.

- Revenue Management & Commercial Ownership

➢ Own revenue realization across assigned accounts.

➢ Monitor invoicing, collections, payment timelines, and outstanding receivables.

➢ Work closely with Finance to ensure timely collections and revenue reconciliation.

➢ Track contract values, renewals, amendments, and commercial commitments.

➢ Maintain accurate revenue forecasts and account revenue pipelines.

➢ Identify revenue leakages and implement corrective actions.

- Cross-Functional Coordination

➢ Collaborate with Sales, Operations, Product, Finance, and Leadership teams.

➢ Ensure customer commitments are translated into operational execution.

➢ Escalate and resolve customer concerns with urgency.

➢ Drive internal accountability for customer deliverables and outcomes.

- Reporting & Insights

➢ Maintain account dashboards, revenue reports, and customer health metrics.

➢ Present account performance, retention risks, and growth opportunities to leadership.

➢ Track KPIs related to retention, expansion, collections, and customer satisfaction.

Core Competencies

➢ Key Account Management

➢ Customer Success

➢ Revenue Operations

➢ Commercial Negotiation

➢ Stakeholder Management

➢ Business Development

➢ Forecasting & Reporting

➢ Collections & Revenue Realization

➢ Problem Solving

➢ Cross-functional Collaboration

📌 Customer Success and Revenue Growth Specialist (Ahmedabad)
🏢 CultureX
📍 Ahmedabad