Sector : Consumer Durable / Ecommerce

Experience : 1-3 years

Location : Borivali (West), Mumbai

Reporting to : Customer Service Executive - OMS

Qualification : Any Graduation

Work time : 10:00am to 7:00 pm Languages : Malayalam (Speaking and understanding) with Hindi and English language

Responsibilities

“Handle consumer care, build and nurture service partner network across India”

- Manage omni-channel customer interactions

- Manage inbound, outbound - calls, emails, chats

- Respond to customer service queries and complaints

- Respond to social media queries and complaints

- Maintain an orderly workflow according to priorities

- Communicate and engage with relevant third parties from the supply chain where a resolution is required

Requirements

Requirements

- Customer oriented mindset

- Self-driven & Passionate

- Growth Mindset

- Curious and Analytical bent of mind

- Excellent Communication Skills -Malayalam (Speaking and understanding) with Hindi and English language.

- High level of ownership towards closure

📌 Customer Service South Indian Language (Acefour) (Mumbai)
🏢 PEOPLEOCITY
📍 Mumbai