Key Responsibilities:

- Enter sales orders accurately and promptly in SAP and ensure timely order confirmation to customers.
- Manage customer orders, complaints, returns, and service requests including quality documents and other customer-specific requirements.
- Review order management activities in SAP/ERP and coordinate deliveries in line with customer due dates and lead time requirements.
- Create, update, and maintain customer master data in SAP.
- Proactively communicate order status, delivery updates, shortages, and delays to the sales team and customers through email or calls as required.
- Coordinate with internal teams such as Sales, SCM, Purchase, Warehouse, Quality, and Finance to ensure timely execution of customer orders.
- Prepare bi-weekly open order reports and review them with the sales team and customers to align deliveries with customer schedules.
- Escalate critical issues to the Team Lead,



Manager, or Head of Department when guidance or intervention is required.
- Visit customers periodically to understand sales processes, customer requirements, and improvement areas for better service support.
- Proactively schedule and participate in meetings with sales teams to improve order execution and customer complaint handling.

Key Skills and Competencies:

- Understanding of internal processes including Order-to-Cash and Procure-to-Pay cycles.
- Team collaboration and cross-functional coordination.
- Basic knowledge of SCM processes.
- Working knowledge of ERP/SAP.
- Basic Excel skills.

6)Time management and adherence to deadlines.

- Explicit written and verbal communication.

📌 Customer Service Executive (Maharashtra)
🏢 Würth Industry India
📍 Maharashtra