Customer Service Executive - Two Wheeler Loans - Dhanbad - Sanyukt Towers - CSE* Roles &

Responsibilities : 1.

Company Representative: Act as the company’s representative for Personal Loan products 2.

Customer

Acquisition & Engagement: Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees. 3.

Communication Channel: Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries. 4.

End to End ownership: Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT). 5.

Customer Satisfaction: Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product Key Skills &

Competencies: Basic knowledge of Personal Loan products /Retail Lending Customer‑centric approach Ability to meet service and business targets

📌 Customer Service Executive - Two Wheeler Loan Products (Dhanbad)
🏢 Tata Capital Finance
📍 Dhanbad