Luxe by Kan is looking for an experienced Customer Service Executive who is confident, articulate and takes complete ownership of customer queries from start to resolution.

What we’re looking for:

- Minimum 2 years of customer service experience — e-commerce/D2C preferred
- Excellent spoken and written English
- Extremely confident and skilled on calls and WhatsApp
- Strong problem-solving and communication skills
- High ownership — you don’t wait to be told what to follow up on
- Ability to handle difficult customers calmly and professionally
- Strong attention to detail and follow-through
- Comfortable coordinating with logistics, operations and other teams
- Good understanding of Google Sheets and basic systems

- The role:

- Handle customer queries across WhatsApp, calls and email
- Manage order, delivery, payment,



product and return-related queries
- Proactively follow up until issues are completely resolved
- Coordinate internally to resolve customer concerns
- Maintain accurate customer/order records
- Ensure every customer receives a smooth, premium experience

? Full-time | Work From Office | Delhi

Experience: 2+ years

If you are someone who communicates exceptionally well, thinks independently and genuinely takes ownership of your work, we’d like to hear from you.

Apply with your CV + a brief introduction about yourself.

- Please apply only if you meet the experience and communication requirements.

📌 Customer Service Executive (New Delhi)
🏢 Luxe By Kan
📍 New Delhi