- Handle customer enquiries through phone calls, WhatsApp, social media, and other communication channels.

- Follow up with leads and convert enquiries into enrollments.

- Understand customer requirements and recommend suitable courses or services.

- Maintain regular communication with existing and prospective customers.

- Provide accurate information about courses, fees, schedules, and services.

- Address customer questions, concerns, and complaints professionally.

- Maintain updated customer and lead records in CRM/Excel.

- Coordinate with the academic, admissions, and marketing teams to ensure smooth customer service.

- Track follow-ups, conversions, and customer interactions.

- Build long-term relationships with students and customers.

- Collect customer feedback and share insights with the management team.





- Achieve assigned monthly follow-up, conversion, and enrollment targets.

Requirements

- Bachelor's degree or equivalent qualification.

- 1–3 years of experience in customer relationship management, sales, counselling, or a similar role.

- Excellent communication and interpersonal skills.

- Robust follow-up and negotiation abilities.

- Good knowledge of MS Office/Google Workspace and CRM tools.

- Ability to handle multiple customers and tasks efficiently.

- Target-oriented, confident, and self-motivated.

- Experience in the education, healthcare, or training industry will be an advantage.

📌 Customer Relationship Specialist (Kochi)
🏢 Floym Learning Hub
📍 Kochi