Senior Customer Quality Engineer

Company: SAN Automotive Industries Pvt. Ltd.

Location: Faridabad, Haryana

Employment Type: Full time

Experience: 8–10 Years

About SAN Automotive

SAN Automotive Industries Pvt. Ltd. is an automotive and engineering component manufacturer with capabilities in sheet-metal stamping, press components, fabrication, tooling, assemblies and related manufacturing solutions.

The company works across the automotive and engineering ecosystem, including passenger vehicles, two-wheelers, construction equipment, agricultural machinery and other industrial sectors. Its customer and industry exposure includes organisations such as Maruti Suzuki, JCB and other leading OEMs and Tier-1 companies.

Position Overview

We are looking for an experienced Senior Customer Quality Engineer with 8–10 years of experience in the Automotive Sheet Metal Manufacturing Industry. The candidate will be responsible for managing customer quality, complaints, audits, PPAP, 8D, and ensuring high customer satisfaction.

Key Responsibilities

- Act as the key point of contact for customer quality-related matters.
- Handle customer complaints, rejections, escalations, warranty issues, and quality concerns.
- Prepare and submit 8D, CAPA, containment, and corrective action reports within customer timelines.
- Conduct root cause analysis using 5 Why, Fishbone, and 7 QC Tools.
- Coordinate customer audits, visits,



inspections, trials, and quality meetings.
- Manage PPAP, APQP, PFMEA, Control Plan, MSA, SPC, and engineering changes.
- Monitor customer PPM, rejection, complaints, and quality performance.
- Ensure effective implementation and closure of customer corrective actions.
- Coordinate with Production, NPD, Tool Room, Quality, Maintenance, and Purchase teams for issue resolution.
- Ensure compliance with IATF 16949, VDA, MACE, and Customer-Specific Requirements (CSR).
- Drive customer satisfaction and continual improvement initiatives.

Qualifications & Experience

- B.E./B.Tech in Mechanical, Production, Industrial Engineering, or related field.
- 8–10 years of experience in Customer Quality in the automotive industry.
- Experience in sheet-metal stamping, press components, fabrication, or automotive manufacturing preferred.
- Strong experience in handling OEM/Tier-1 customers.

Key Skills

Customer Quality | Customer Complaints | 8D | CAPA | APQP | PPAP | PFMEA | Control Plan | MSA | SPC | Customer Audits | IATF 16949 | VDA | MACE | CSR | Root Cause Analysis | Customer PPM | Quality KPIs | Problem Solving | Customer Communication

How to Apply

Interested candidates may share their updated resume with the subject:

Application for Senior Customer Quality Engineer

Email: [email protected]

📌 Customer Quality Engineer (Faridabad)
🏢 SAN Automotive Industries
📍 Faridabad