- Customer Care Executive cum Admin

Location - Bangalore (on site)

CTC - 3-4 lpa

About Bene Kleed

Bene Kleed is one of India’s fast-growing fashion brands focused on trend-first collections, community-led growth, and strong customer experience. We’re looking for a proactive and customer-obsessed Customer Care Executive who can build meaningful customer relationships while ensuring smooth CRM and support operations.

Role Overview The Customer Care Executive will be responsible for handling customer interactions across WhatsApp, Instagram, email, and support channels while ensuring fast resolution, high satisfaction, and solid brand communication.

The role also involves CRM management, customer lifecycle tracking, return reduction, and feedback analysis to improve overall customer experience.

Key Responsibilities

Customer Support & Query Resolution

Handle customer queries across WhatsApp, Instagram, email, and support platforms

Ensure quick first response and fast issue resolution

Resolve customer concerns with empathy, ownership, and accuracy

Coordinate with logistics and operations teams for issue closure

Maintain zero missed customer queries

Customer Experience Management

Maintain Bene Kleed’s brand tone and customer-first communication

Deliver premium and emotionally engaging customer interactions

Build strong customer relationships to improve retention and repeat purchases

Handle escalations professionally and efficiently

Returns, Exchanges & RTO Management

Manage return,



exchange, cancellation, and RTO cases

Identify avoidable returns and proactively reduce them

Ensure accurate issue and reason tagging

Coordinate pre-dispatch interventions where required

CRM & Customer Lifecycle Management

Maintain customer data hygiene inside CRM tools

Support customer segmentation and campaign execution

Track repeat customers and re-engagement opportunities

Capture customer feedback and insights for retention improvement

Reporting & Process Management

Maintain daily support trackers and CRM updates

Share recurring customer issue reports with management

Identify patterns and suggest operational improvements

Follow SOPs and internal communication guidelines strictly

Skills Required

Strong communication skills in English & Hindi & Kannada

Good written communication and customer handling ability

Experience with WhatsApp CRM/support tools preferred

Ability to multitask in a fast-paced environment

Strong ownership and problem-solving mindset

Basic Excel/Google Sheets knowledge

Experience in fashion/e-commerce/customer support preferred

Preferred Experience

1–3 years in Customer Support / CRM / E-commerce Support

Experience with Shopify, WhatsApp CRM, or Meta support systems is a plus

What We’re Looking For

Fast responder

High ownership mindset

Strong empathy with customers

Attention to detail

Process-oriented execution

Brand-conscious communication

📌 Customer Care Representative cum Admin (Bengaluru)
🏢 Bene Kleed
📍 Bengaluru