About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create cutting-edge solutions that make a difference for our clients worldwide

We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

What You’ll Be Doing (position summary):

As a member of CIBC’s End Point Compute team, you’ll play a crucial role in supporting the configuration and automated deployment of Windows operating systems and applications for endpoints.

You will provide key technical 2nd level day-to-day Windows support in day-to-day including troubleshooting and remediating operating system configuration and deployment related issues.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work)



will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

Provide operational support for Windows endpoints throughout all stages of the endpoint lifecycle including provisioning, deployment, configuration and ongoing maintenance.

Day-to-day activities include:

- Creating scripts in PowerShell
- Analyzing and resolving Windows OS and application issues
- Remediating vulnerabilities
- Provisioning VDI
- Leading and participating in technical incident bridges
- Coordinating efforts across teams
- Articulating technical issues using executive language when presenting findings
- Analyzing incident history and determining actionable trends

CROSS-FUNCTIONAL RELATIONSHIPS:

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

- Maintain regular contact with peers, technology service owners, and middle management
- Partner closely with Infrastructure teams : Engineering, Operations, and the Help Desk

AUTHORITIES/DECISION RIGHTS:

- As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.

JOB DIMENSIONS:

- Engineering & Operational support: (5 days a week)
- Onsite daily support with Remote access ability

Experience: 6 years of experience:

Who You Are (skills/qualifications):

Must Have Skills:

- 6 years of related experience in Windows endpoint Services and Support, preferably at an FI or other large complex organization. You can demonstrate knowledge and experience in:
- Endpoint Incident Support and Triage (Expert)
- Troubleshooting Windows Operating System (OS) and components (Expert)
- Configuring and Troubleshooting Printers (Expert)
- Vulnerability Remediation (Intermediate)
- Windows OS Automated Deployment Methodologies (Intermediate)
- In-Place Updates (IPU)
- Driver/Firmware Updates
- Automation and Scripting with PowerShell and VBS (Intermediate)
- Application Support (Intermediate)
- Web Browsers
- Document Viewers
- Compression Software
- Terminal Emulation
- Modern device provisioning through Intune and Autopilot (Working knowledge).
- Intune policies including device configuration, device compliance, application configuration, and application protection (Working Knowledge).
- Windows security fundamentals (Working Knowledge).
- Windows OS feature update cadence (Working Knowledge).
- Azure Services including Active Directory, Dynamic Groups and Dev-Ops (Working Knowledge).




- Active Directory Concepts including User and Group Management, Group Policy and Login Scripts (Working knowledge)
- OS Policy Configuration Support (Working knowledge)
- Microsoft Endpoint Configuration Manager including Software Deployment and Remote Control (Working knowledge)
- Virtual desktop environments including Hyper-V, VMware, Citrix, Azure (Working Knowledge)
- VDI Provisioning capabilities using Citrix Director and VMware vSphere is an asset.
- Strong Communication – Whether articulating ideas in writing or verbalizing solutions and challenges, communication is critical to ensure clarity in all aspects of work
- Relationship Management/Teamwork – Work closely with clients, peers, and mentors to develop, test, and implement solutions. Take a consultative approach to interactions on initiatives and when advising clients on solutions.
- Understanding Requirements – Track and analyze operating environment for specified services and implement corrective actions as needed. Work with clients and internal partners to determine, negotiate, and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions.
- Decision Making and Critical Thinking – Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.
- Planning – Ability to contribute to operational (short term), and tactical (1 - 2 years)
- Service Management – Knowledge of the asset and process management practices, requirements, and support services.
- You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You have passion for client service and you want the work you do each day to result in a positive client experience.
- You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.

📌 Consultant - Endpoint Incident Support-28684] (Hyderabad)
🏢 CIBC India
📍 Hyderabad