KOTS is a dynamic and rapidly growing company committed to providing innovative and quality solutions in the housing sector. We are seeking a motivated and experienced professionals in Area Operations to join our team and play a key role in managing and optimizing our operations in Bangalore. Job Designation :: Cluster Manager

Experience :: 10+ years in facility management (preferably residential real estate.)

Job Loction :: Bangalore

Employment type :: Full Time Field work.

Monday to Friday 8:00 AM to 6:00 PM & Saturday half day 8:00 AM to 1:00 PM

Workdays :: 5.5 days with fixed Sunday week off.

(Work from home is Not available)

Bike: Required

Role & responsibilities

1. Tenant Relations and issue management

- Check In, CheckOuts for Tenants.
- Tenant Escalations.
- Foster positive relationships with tenants to ensure tenant satisfaction and retention.

2. Building Maintenance :

- Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services , AMCs , etc..
- Drive property inspections to identify maintenance needs and address them promptly.
- Ensure accurate records of registries for all properties within the given Cluster. Ex:- Staff Attendance, Inward/Outward registries, Parcel & courier registries etc..
- Ensure the records of Inventory items within all properties common area & inside flats is maintained.
- All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues.

3. Staff management ::

Cluster Manager is required to manage operations related to all staff. Staff Types include -

i) Management team staff = Facility Managers & Team Leads & Operations Executives.

ii) Resource staff = Plumbers, Eelctriciancs, Housekeeping etc..

__ For the above staff,



ensure the process adherance & compliance right from onboarding until deboarding including the Staff leave & attendance management & notice for resignations etc..

Give periodic Trainings & Feedback to all staff on performance & process updates.

Co-ordinating with the manpower agencies for ensuring the staff deployments.

4.Reports ::

- Start of the Day & End of the Day reports across all properties within the clusters should be verified.
- Monthly Building Audit reports should be submitted.
- Monthly utility reports , expense reports should be submitted.

Qualifications & skills that is required for this role ::

- Ability to set the right expectations with the tenants
- Ability to communicate with good articulation
- Structured well organized and consistent with work
- Bachelor's degree in facilities management, real estate, or a related field (preferred).
- Knowledge of maintenance and repair
- Ability to independently travel to properties within the assigned geographical cluster

CTC Package :: 8 to 10 lacs per annum

Industry

- Real Estate

Employment Type

Full time

Edit

Requirements

Criteria Having a Bike is preferred

Ability to independently travel to the assigned properties

Skill 1

Ability to manage the Property Managers & ground staff like housekeeping , security guard , electricians & plumbers

Skill 2

Ability to handle customer queries like repair and maintenance , check-IN , check-OUT etc..

Skill 3

Building maintenance

Age Criteria = 38 years max

Gender = Male

PRIVATE & CONFIDENTIAL*

KOTS RENTING PVT LTD

GROSS COMPENSATION

Job role - Cluster Operations Manager

Annually

- Total Salary

₹770,000

1.a - Fixed component

₹700,000

1.b - Variable Pay component - based on performance ( quarterly payout )

₹70,000

2. Transport Allowance yearly

₹24,000

3. Annual Bonus ( upto 3% based on company performance)

₹21,000

4. Food, Beverage & Medical Insurance ( Non- Reimburseable )

₹50,000

📌 Cluster Manager (Bengaluru)
🏢 Kotsrentingprivatelimited
📍 Bengaluru