Client Delivery Executive (Mumbai)

Client Delivery Executive (Mumbai)

19 Aug
|
Vegan First
|
Mumbai

19 Aug

Vegan First

Mumbai

About Ekatva Festival

Ekatva Festival is a green and conscious living festival bringing together conscious brands, businesses, communities, creators, changemakers, and consumers under one platform. The festival aims to create meaningful connections across sustainability, plant-based living, mindful consumption, and community-led impact.

We are looking for a Client Delivery & Community Growth Associate who can take ownership of our stallholder/client experience while also helping us build a strong database and expand the Ekatva community.

Key Responsibilities

- Database Building & Lead Generation

Build and continuously grow databases of potential brands, exhibitors, stallholders, community groups, creators, organisations, institutions, and ecosystem partners relevant to Ekatva.

Research and identify potential participants, partners, and communities aligned with the festival.

Maintain accurate and updated databases with relevant contact details, category, outreach status, follow-ups, and conversion status.

Conduct regular outreach through calls, WhatsApp, email, LinkedIn, and other relevant channels.

Identify new opportunities for partnerships, collaborations, and community participation.

Track leads and ensure consistent follow-ups until closure.

- Client / Stallholder Delivery

Act as the primary point of contact for confirmed stallholders and event clients.

Understand client requirements and ensure all agreed deliverables are communicated and executed on time.

Coordinate with internal teams across operations, marketing, design, production, and sales to ensure smooth delivery.

Maintain a detailed tracker for client requirements, branding, stall specifications, assets, passes, electricity, branding opportunities, and other deliverables.

Follow up with clients for logos, creatives, brand information, product details, registrations, and other required information.

Ensure clients have a smooth experience before, during, and after the festival.





Handle client queries and resolve issues by coordinating with the relevant internal teams.

Support on-ground client and stallholder coordination during the event.

- Community Insider & Growth

Build and nurture relationships with vegan, sustainability, environmental, wellness, student, corporate, creator, and conscious-living communities.

Identify relevant WhatsApp groups, communities, clubs, colleges, organisations, NGOs, creators, and networks for Ekatva outreach.

Develop and maintain a strong Ekatva community database.

Drive community participation through outreach, collaborations, group promotions, referral initiatives, and community partnerships.

Identify potential community ambassadors and micro-influencers who can help amplify Ekatva.

Explore opportunities for campus, corporate, residential community, and grassroots activations.

Track community outreach and measure registrations, leads, partnerships, and conversions generated through these channels.

- Event & Team Coordination

Coordinate closely with the Sales, Marketing, Operations, and Founder’s Office teams.

Maintain trackers and provide regular updates on client delivery, database growth, outreach, and community activities.

Support the team with pre-event planning and execution.

Be proactive in identifying gaps in client delivery or community outreach and finding solutions.

Support on-ground execution during the festival to ensure a seamless experience for stallholders, partners, and communities.

Key Deliverables / KPIs

Growth and quality of the Ekatva database

Number of qualified brands, exhibitors,



communities, creators, and partners identified

Outreach and follow-up completion

Client/stallholder onboarding and deliverable completion

Timely collection of client assets and requirements

Client satisfaction and issue resolution

Number of active community partnerships

Community registrations and participation generated

WhatsApp/community group outreach and conversions

Number of new ecosystem relationships established

What We’re Looking For

2+ years of experience in client servicing, event management, community management, partnerships, business development, or a similar role.

Robust communication and relationship-building skills.

Comfortable speaking with clients, brands, communities, and external stakeholders.

Strong follow-up and coordination skills.

Good working knowledge of Google Sheets/Excel and maintaining databases.

Highly organised and able to manage multiple stakeholders and deadlines.

Proactive, resourceful, and comfortable working in a fast-paced event environment.

Experience in events, communities, startups, lifestyle, sustainability, wellness, food, or D2C brands would be an advantage.

Willingness to work on-ground during event days and support execution as required.

Who Would Be a Good Fit?

This role is ideal for someone who enjoys people + execution + research + community building. You should be someone who can build a database from scratch, confidently speak to brands and communities, ensure every client deliverable is completed, and constantly look for new ways to grow the Ekatva ecosystem.

If you are proactive, highly organised, good with people, and excited about building a growing community around conscious and sustainable living, we’d love to hear from you.

To Apply email to: [email protected] and CC: [email protected] and [email protected]. Subject Line: Client Delivery Executive | "Your Name"

📌 Client Delivery Executive (Mumbai)
🏢 Vegan First
📍 Mumbai

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